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Can I find out what shirts I ordered previously?
If you have ordered within the last 5 years, your order history can be viewed online. Just click on the 'Order Status/History' link under YOUR ACCOUNT on the left side menu or go here.  If your e-mail address has changed since your last order, e-mail us to request that we update your account with your new e-mail so you can access your account information online.   

How do I choose the correct size shirt?
The best way to choose the correct size is to take some measurements and follow these guidelines, then refer to our fit charts that accompany each shirt's description in our online store. If you simply order a size based on some shirts you have in your closet, or because "I have always worn a size __ ", then you run a greater risk of ordering shirts that do not fit properly.  We can not guarantee a perfect fit on the first try, but we can provide a fast size/style exchange or refund within 30 days of purchase.  

Do sizes vary among different shirt brands?
Absolutely. Each manufacturer specifies the various dimensions of their shirts, including the shape and construction of the collar, as well as the shoulder, armhole, chest and waist dimensions, and sleeve length.  So each brand of shirt will feel and fit differently, even if the size is the same. Also, be aware that many dress shirts are made oversized, so you might wear a size 161/2 dress shirt but need a size 17 in a pilot shirt.  Keep in mind that all high-cotton pilot shirts will shrink about 1/2" in the collar after laundering several times, so the collar should be roomy when the shirt is brand new. If the shirt and collar fits just right when new, it may be too tight after shrinkage.  

Can I assume my new shirts will fit correctly?
It's best not to assume. If you follow our guidelines, take measurements and refer to our it charts, you will likely get the proper fit on the first try. But do the sensible thing and try on the shirts immediately upon receipt, BEFORE laundering or packing for a trip, and be sure to allow for shrinkage.  As long as the shirts have not been laundered or worn, they are returnable for exchange or refund within 30 days.   

How much will new shirts shrink?
Heat from hot water or the dryer or from commercial pressing will shrink cotton fibers. High cotton shirts (60% cotton as used in Oxford, Pinpoint or Broadcloth) will shrink up to 1/2" in the collar and 1/2" on a long sleeve. (Note: all the shirts we sell start with a collar that is about 1/2" larger than the marked size, to allow for collar shrinkage). Overall tail length might shrink as much as 3/4" over time. Low cotton (35% as used in Poplin) shirts will shrink about 1/3" in collar and sleeve, and 1/2" in tail length. The shrinkage generally occurs incrementally over several launderings, not all at once, and over-drying will cause the most shrinkage. Because of the weave orientation, shirts will not shrink the same amount in all directions; the body of a shirt will shrink noticeably in length, but may actually stretch a bit in width over time.  It is very important to allow for some shrinkage when trying on new shirts for fit.  

Will my new shirts fit or be exactly like my old shirts?
No, and here's why:  First off, your old shirts have changed from when they were new. Your old shirts have shrunk and stretched over time, and the fabric is worn; they are no longer identical in look, feel or dimensions as compared to the way they were when new, especially if the shirts are 2 or 3 years old. Consider how an old, broken-in pair of jeans looks, feels and fits as compared to a new pair. The old jeans are softer, more flexible and have almost a "personalized" fit, whereas the new jeans look different, feel stiffer and just don't fit quite the same. Likewise, the fabric in a new shirt will look and feel different than an old shirt, even if the fabric used was initially identical. A new shirt will not have that broken-in, personalized shape that the old shirts have acquired.  Secondly, actual design changes to the pattern or fabric of a shirt may have occurred since your last purchase, especially if it has been a few years or longer. We occasionally revise the specifications of our Pilot House shirts based on customer feedback we receive, so while newer versions of our shirts are similar to previous versions, they may not be identical. Furthermore, fabric mills occasionally change the thread count or finish of the fabrics they produce, or update the equipment used to weave the fabric, and recently the largest fabric mill in the USA went out of business, requiring us to re-source our fabrics. Additionally, our "brand name" manufacturers occasionally make changes, and their shirts may even vary depending on the factory where the shirts were produced. Therefore, new shirts will be similar to shirts purchased previously, but they will never be identical. So rather than compare new shirts to old shirts, we ask that you simply evaluate your new shirts for appearance, fit and function. Look them over and try them on, even if you have purchased the "same" shirt before. If for any reason the shirts are not acceptable, we offer a 30 Day Return Policy. 

Do you make shirts in 100% cotton?
Although our Pilot House "Beefy Oxford" is sometimes mistaken for 100% cotton, it has always been a 60% cotton/40%poly blend. We do occasionally get requests for 100% cotton shirts, but we feel that the higher tendency for wrinkling and greater shrinkage of all-cotton fabrics makes them less suitable for the rigorous environment of uniform shirt usage. Keep in mind that, in spite of heavy marketing by the Cotton Industry, polyester blended fabric was originally created to help rectify the wrinkling and shrinkage problems associated with 100% cotton. Furthermore, all-cotton fabric would raise the price of the shirts substantially, and that is rarely well-received among a price-sensitive marketplace.  

What's with 'Velcro' closures on pocket flaps?
Nylon hook & loop pocket closures have been proven in use on police, fire, postal and other uniform shirts for many years, and have been used on our Pilot House shirts since 2002. The Wings brand shirts have also been made with velcro closures in recent years. The hidden velcro provides a secure closure while allowing quick, easy access to the pocket, and helps avoid soiling of the pocket and flap that occurs when repeatedly wrestling with a button closure. A velcro pocket flap appears exactly like a conventional button-down flap, and looks much neater than an unbuttoned flap. The velcro on Pilot House shirts is located directly under the button of the flap.  The velcro on Wings shirts is under each corner of the flap. The Velcro feature costs a bit more to manufacture, but it is extremely durable in laundering, pressing and use, and will typically outlast buttons, buttonholes and the shirt. The notion that the velcro closure is somehow "unprofessional" is, quite frankly, nonsense. While we've encountered a few who simply refused to try it, our experience is that even those pilots who were initially very reluctant to accept the velcro pocket closure have been very pleased with the function... so much so that they requested the feature on subsequent orders.  

What is a pencil slot vs. a pencil stitch?
A pencil slot is a small horizontal opening in the flap of a pocket to allow quick access to a pen without opening the flap. The pocket itself is still full width, to allow placement of wide items such as a pocket logbook.
A full-length pencil stitch is a continuous stitch running vertically from the top to the bottom of a pocket. This divides the pocket itself into two sections; a narrow section for pens/markers, and a wider section for items like a cell phone or sunglasses (which are therefore protected from getting scratched by a pen).  A full-length pencil stitch is a feature only on  pockets that are open across the top and do not have functional flaps.   

What if I don't like my new shirts?
All of our products are returnable for exchange or refund according to our 30 Day Return Policy, as long as they are in clean, new, unlaundered condition. A Return/Exchange Form is included with each shipment, or you may use our printable Return/Exchange Form, and no return authorization is needed. Exchanges and refunds are processed promptly, usually the same day as we receive them.  

How do I get "Rush" service for my order?
Actually, we rush to fill every order we receive, and over 90% of our orders ship out within one business day via UPS ground or Priority Mail, generally taking 1 to 6 days transit time depending on location.  Please view our Shipping Information and scroll down to the Transit map for specific time/location information. If you have a delivery deadline or need expedited shipping, we require you to Call Us rather than order online. Because of the importance of rush orders and the high cost of expedited (air) shipping, we must confirm proper size and style selection and stock availability, as well as verify customer address, credit card information and delivery details, right while we have you on the phone. Based on current UPS rates, you should be prepared to pay $18-22 for 3 Day Service, $25-30 for 2-Day Air, and $50-60 for Next Day Air. 

a) Can I get an airline discount?
b) Can I get a quantity discount if I buy "X" number of shirts?
c) Can I get free shipping?
a) Our sell price is already discounted right up front - the list price is displayed next to the discounted sell price to show your savings. All airline and corporate pilots receive the same discounted price.
b) No, but you will save on the per-shirt cost of shipping if you order more shirts. For example, the UPS cost to ship 4,5 or 6 shirts is usually less than $1 over the cost to ship 3 shirts. 1 shirt or 100... you always receive our best price. If we could afford to sell for any less and still stay in business, we would.
c) Except for Santa Claus, there is no such thing as free shipping... no one at UPS or the Postal Service works for free, nor do they ship our packages for free. We itemize the shipping charge apart from the merchandise price as a more accurate and honest approach, rather than hiding the cost by adding two or three dollars to the price of each shirt. Our shipping charges reflect the actual cost to transport our goods to your door, including carrier costs, insurance and packaging.  Our shipping charges are lower than most other mail order companies, and we do not profit from our shipping charges.  

Why is my size out of stock?
If we are out of stock for more than a few days on a "name brand" shirt (Aviator, Commander, Eagle, Jetstream, Wings), it is usually due to the manufacturer's shortage of inventory at their warehouse, perhaps caused by delayed production or poor forecast for demand. For our own Pilot House brand shirts, fabric and shirt production delays that are out of our control still occur occasionally. Since our minimum cutting size is 600 to 1000 shirts of a style, and the production time is about 12 weeks, we may occasionally run out of a few sizes before the next cutting comes in. On items known to be out-of-stock for more than a few days, we try to display the availability date in our size selection menus. Please consider: We offer 30 styles of pilots shirts, with various neck sizes and sleeve lengths; this translates to well over 300 individual shirt style/size items. We try to maintain adequate stock on all sizes and styles... typically we have over 5000 to 6000 shirts on our shelves every day. But even at a  95% in-stock level, we would still be out of 15 various sizes, one of which could be yours. Nobody likes being out of stock, and it hurts us financially when it occurs. However, today's business environment creates tremendous pressure to keep prices low while trying to offer quality products and good service, and perfect inventory control remains a challenge even with computers and the best crystal ball.  

Why can't I keep or add items to my shopping basket?
Our shopping basket stays active for 20 minutes; if you do not access the basket or checkout within 20 minutes, the basket will empty it's contents automatically. If the basket will not allow any items to be added, most likely your browser's 'Privacy' setting is blocking our "session cookie". For information on how to adjust your browser settings, click here: Cookies.  

Why don't you ship outside the U.S.?
Unfortunately, despite the concept of the "global economy", shipping to Territories or locations outside the U.S. can often be very cumbersome, time-consuming and relatively expensive - plus there are customs issues, the frequently unknown costs associated with import duties, the lack of tracking, and the complications of possible (size) exchanges.  Therefore we do not currently ship Internationally or to U.S. Territories. If you anticipate travel to the U.S. or if you have a friend or agent who can make arrangements for overseas transport, we would be happy to ship to any point in the 50 states and DC to facilitate that.  

Why can't I return shirts I bought "a few months ago"?
We feel that 30 days is an adequate and reasonable amount of time to make an informed decision about the purchase of our products.  If receiving a refund or exchange for your pilot shirts is important to you, then it is important enough to do within the required 30 days of receipt. Shirts kept for over 30 days may not match the newer stock we have on our shelf, and the likelihood of degraded condition while not in our possession is also a concern. When our customers pay for new shirts, they expect to receive new shirts, not shirts that have been sitting in someone else's house for months or even years.  Attempting to return shirts many months after purchase is a bit like clearing out your pantry of last year's canned goods and expecting your grocery store to buy them back.  Likewise, we do not accept returned items that were originally purchased from another supplier, even if we sell the same product.  If you cannot use your non-returnable items, we suggest you pass them on to a fellow pilot, make them available on a pilot's forum, or perhaps donate them to charity and take a tax deduction.  

Can I have pilot shirts custom-made?
Well, if you want 600 shirts, we can special order them for you, since that is the minimum quantity to manufacture. Realistically, we offer many different pilot shirts, with various patterns, fabrics and pocket styles, so with a bit of compromise you should find a style that will suit your needs. However, there are tailoring shops that specialize in offering true custom-made dress shirts, and some may be able to make pilot shirts as well. Be advised that the typical price for custom-made shirts will range from $75 to $100 per shirt. A more reasonably priced alternative might be to buy standard pilot shirts, and have the shirts altered at a tailor shop to meet your special requirements. We do not offer this type of service.  

Do you expect me to read all the stuff on this website before I buy pilot shirts?
We provide a large amount of detailed information about our products and our service in an effort to help you make an informed purchase, and to make our sales policies clearly understood. We hope that you avail yourself of this information by reading about any details that are important to you. To paraphrase a common expression; "You can lead a horse to water... but if he chooses not to drink, you are left staring at the backside of a thirsty horse."