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Please note that we DO NOT SHIP INTERNATIONALLY
or outside the 50 states and DC. (More Info)
Sorry - we do not
ship to APO's/FPO's, Guam, Puerto Rico, American Samoa, Virgin Islands or other territories.
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  Fast Order
Fulfillment
In-stock orders received weekdays are usually shipped the same or next business day.
Transit times via either US MAIL or UPS GROUND are comparable, ranging from 1 to 6 days depending on
your distance from upstate NY. (See UPS transit map below.) Delays occasionally
occur, so we do not guarantee delivery dates; please allow reasonable time to
receive your merchandise when you place your order. (With the cost of Next Day
Air service now reaching $60, we do not offer expedited/air shipping.) |
 Shipping Charges
The shipping charge is based on package weight, value and destination zip code. From
the shopping basket, click on
 to
display the cost to ship via US Mail or UPS Ground. You can get a new estimate each
time you add or remove items from your basket or change the zip code. Generally, the
shipping cost per item decreases so you save with larger orders.
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 Shipping Methods
During Checkout, you can select either US MAIL or UPS GROUND; Transit times are comparable.
A higher cost method does not denote faster delivery.
The lowest cost method is generally your best value, or choose based on your
preferred carrier. Where possible, it is best to provide a Ship-to Address
that is compatible with both US Mail and UPS, since occasionally we may need to use an
alternate shipping method. (Please note that a PO Box cannot be combined
with a street address since each has a distinct 9 digit zip code.) You can check the
status of your order and track your package by viewing your online account or
by using the tracking number included in the shipment confirmation e-mail we send. |
Shipping Method  |
What you should know
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US MAIL |
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| 2 to 4 transit days |
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US MAIL packages are sent via First Class or Priority, depending on
weight, and normally take 2 to 4 business days transit time.
All our US Mail
shipments now include DELIVERY CONFIRMATION at no extra charge.
Delivery Details:
US MAIL is delivered by the Postal Service to
the place where you normally receive your mail. If your
mailbox or PO box is too small, the package may be
held for pickup at the post office... you should
receive a
notification in your box, but if not, visit your post
office and ask the clerk if
a package is being held for you. You must allow 15 days for delivery before a package can
be considered non-delivered or lost. |
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| UPS Ground |
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| 1 to 6 transit days |
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UPS Ground is fully TRACKABLE and cost effective for
many larger packages. See the map below for
transit times of 1 to 6 business days. UPS
will NOT deliver to a PO Box.
Delivery Details:
UPS will attempt to deliver your package on 3 successive business days (excl.
Sat., Sun. & holidays). The driver may try to leave your package in a safe place out of the weather.
In apartment buildings, UPS will frequently NOT leave the package at your
door, but may leave it with the apt. manager. If not deliverable
in the 3 days, UPS will return the package to us, and additional re-shipping
charges may result. To prevent your package from being
returned to us, call UPS @ 1-800-833-9943 to arrange for pickup.
UPS will charge an $11 address correction fee if you do
not provide a complete and accurate ship-to address, including
name, precise street name, apt/suite #, and correct zip
code. |
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 Transit Time
This
map indicates the approximate (not
guaranteed) number of BUSINESS days to ship a package from Pilot House
in upstate NY
to your area via UPS GROUND service. Does NOT include Saturday, Sunday, Holidays
or the day the order was placed. (Example: a package we ship on
Monday is estimated to arrive in Ohio on Wednesday, Oklahoma on Friday, or Arizona the following
Monday).
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A few words about "Free Shipping"
Except for Santa Clause, there is no such thing as "free
shipping"... no one at UPS or the Postal Service works for free,
nor do they ship our packages for free. We itemize the shipping
charge apart from the merchandise price as a more accurate and
honest approach, rather than hiding the cost by adding several dollars to the price of each shirt. Our shipping charge
reflects the actual cost to transport our goods to your door, including carrier
cost, fuel surcharge, insurance and packaging, and does not include any profit. |
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